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Frequently Asked Questions
Q: How can I view the status of my order?
A: Sign in from the home page and then click on 'my account' near the top of the page. This page lists all of your orders. Click the 'view' button next to the order you wish to see. From this screen, you may print a copy of your order to serve as a receipt for manufacturer warranty purposes.
Q: Will I pay sales tax on my order?
A: Sales tax is only added to order when the shipping address is a Florida, U.S. address. Customers from all locations outside of Florida will not pay sales tax.
Q: What forms of payment do you accept?
A: ShaverSource accepts Visa, Master Card, American Express, Discover, PayPal, money orders, and checks. Checks WILL BE subject to a 10 day hold to ensure funds clear.
Q: Will my information be kept private?
A: Yes! We will NEVER sell or rent your personal information. We use your information for your orders only. And, for your protection, we do not keep your credit card information on file.
Q: Is it safe to use my credit card?
A: Yes! ShaverSource.com is encrypted using SSL (Secure Sockets Layer), the industry standard in security protocols. This can be verified in the URL that is shown in the address bar of your web browser; the protocol at the beginning of the URL will change from "http" to "https" during checkout, logging into your account, or creating an account. The "s" signifies the secure area, employing SSL. Also, your web browser may provide a pop-up message indicating that you are about to enter a secure area.
Q: How do I enter a discount code that I was given?
ShaverSource occasionally distributes promotional discount codes. If you have such a code, select item(s) desired as normal using the 'add to cart' button. You will automatically be routed to the shopping cart. In the middle of the shopping cart page is a box marked 'discount codes'. Enter your coupon code in this box exactly as shown on your discount coupon and then click on the 'apply coupon' button.
Note: Discount codes are only valid for one use per customer.
Q: Many countries use different voltage standards and electrical connections. Will the electrical products work in my country?
A: Because we are in the U.S., all of our products are designed for use in the U.S. All products are equipped with standard size U.S. electrical plugs. All products we sell will operate on 110V. Many items are made to operate on worldwide voltage and can be powered with 110V-240V (see individual items for details). Depending on your country, you may need to use a socket adapter or voltage converter to use some products.
Returns and Warranties
Q: Is the manufacturer warranty valid in countries other than the USA?
A: Because all item sold by ShaverSource are made for sale in the U.S., warranties may not be valid in other countries.
Q: What is the Shaversource.com return policy?
A: All returns must be accompanied by a written return authorization.
Requests for return will be considered if made within 45 days of order date.
Shavers, personal care products, and their accessories are considered sanitary items and cannot be returned once they have been opened.
Shipping fees are non-refundable.
Returned items, with the exception of defective products, that included free shipping with the original order will incur a restocking fee equal to the actual shipping cost of that order.
Most shavers, trimmers, and clippers have a 30-60 day return period dictated by the manufacturer. To obtain a return authorization, please send an email request to firstname.lastname@example.org. Be sure to state your order number, your name, date of purchase, and a brief description of the reason for your request. Contact the manufacturer directly if the return period has expired.
BRAUN SHAVERS See instruction with shaver or call TOLL FREE 1-800-272-8611
GRUNDIG & ELTRON SHAVERS See instruction with shaver or call 1-323-876-5454
NORELCO NEW SHAVERS See instruction with shaver or call TOLL FREE 1-800-243-3050
NORELCO REFURBISHED SHAVERS See instruction with shaver or call 1-718-765-0123
PANASONIC SHAVERS See instruction with shaver or call TOLL FREE 1-800-338-0552
REMINGTON NEW SHAVERS See instruction with shaver or call TOLL FREE 1-800-736-4648 or 1-800-843-3876.
REMINGTON REFURBISHED SHAVERS See instruction with shaver or call 1-718-765-0123
SHAVETRONICS SHAVERS See instruction with shaver or call 1-828-348-4410
WAHL SHAVERS See instruction with shaver or call TOLL FREE 1-800-334-4627
Electrical items, such as batteries and circuit boards require specialized installation and are not returnable once installation has been attempted.
Shaver replacement heads that are in sealed manufacturer packaging are not eligible for return once the packaging has been opened as they cannot be resold once opened. Please read the compatible model numbers listed for the product to ensure that you are purchasing the correct item(s). If you are unsure, please email us at email@example.com. Be sure to include your brand and model number with your request.
If you send us an email and expect a reply, you MUST ensure that any SPAM blocking software that you may be using is set to allow emails from firstname.lastname@example.org. If you do not do this, there is a very good chance that you will not receive our reply.